Refund Policy

1. What this policy covers

This policy applies to purchases of LuxuryBlock digital products — desktop applications and license upgrades such as Creator Vault AI. These are digital goods delivered electronically; no physical item is shipped.

2. Creator Vault AI Early Access — one-time payment

Windows Early Access is a US$9.99 one-time payment. It is not a subscription and has no auto-renewal. You pay once; in-app activation is not available in the current desktop release. If you previously purchased Early Access or have a billing question, contact support@luxuryblock.com with your receipt. Existing refund rights remain unchanged.

3. Planned 15-day paid-feature trial (not active yet)

Creator Vault AI is planning a 15-day paid-feature trial — not active in the current Early Access build. When it launches, the intended model is:

• Free download gives the unpaid/basic app experience (Free Local Mode).
• Account registration will start a 15-day trial of paid/Early Access features.
• No automatic charge — the trial is not a subscription.
• After 15 days, the account remains active; paid features turn off and basic features remain. The app does not stop working.
• To keep paid features, note that in-app paid activation is not available in the current release. If you previously purchased Early Access or have a billing question, contact support@luxuryblock.com with your receipt. Existing refund rights remain unchanged.

Until this trial is live, evaluate Early Access honestly via the published product information and support channels before you purchase.

4. Paid purchases are generally final

Paid Early Access (US$9.99 one-time) purchases are generally non-refundable once completed, except in the cases listed in section 5 below. Monthly Pro or Studio subscriptions are not offered or billed today.

5. When we will issue a refund

We will review and, where valid, grant a refund in these cases:

• Duplicate charge — you were billed more than once for the same order.
• Billing error — an incorrect amount was charged, or you were charged in error.
• Verified technical issue — you cannot access or use the product because of a confirmed technical problem that our support team is unable to resolve.
• Required by law or platform rules — where a refund is required by applicable consumer law or by Lemon Squeezy platform rules.

6. When a refund will not be issued

Outside the cases above, we generally cannot offer a refund — for example where:

• You changed your mind after purchase.
• You have already activated or successfully used the Early Access license.
• The request follows excessive or substantial usage of the product.
• There is abuse, fraud, a chargeback threat, or a violation of our Terms of Service.

7. Future subscriptions (not active today)

Monthly Pro or Studio billing is planned for a future release and is not active today. Early Access is a one-time purchase only. When subscriptions launch, we will publish updated terms and cancellation instructions before any recurring billing begins.

8. How purchases and disputes are handled

Payments are processed by our authorized reseller and Merchant of Record, Lemon Squeezy, through their secure hosted checkout. Lemon Squeezy manages billing, invoices, applicable taxes, and payment records; this website itself does not process or store payment details. If you have a billing concern or dispute, please contact us first at support@luxuryblock.com so we can resolve it quickly — this is faster than filing a chargeback, and lets us correct genuine errors directly.

9. How to request a refund

Email support@luxuryblock.com with the email address used at checkout and your Lemon Squeezy order or receipt number, and tell us which exception in section 5 applies. We aim to respond within 2 business days. Approved refunds are issued to your original payment method by Lemon Squeezy; it can then take a few business days for your bank or card provider to post the funds.

10. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer protection laws of your country or region. Where local law grants you stronger rights, those rights apply.

11. Changes to this policy

LuxuryBlock may update this Refund Policy as our products, checkout, and legal requirements mature. The date at the top of this page shows when it was last revised.

12. Contact

For any billing, payment, or refund question, email support@luxuryblock.com. For general, partnership, or brand enquiries, email hello@luxuryblock.com.