Account → Access → Product
Start with the focused steps below. If they do not resolve the issue, email the matching support route with safe, limited context.
Email concierge · Human channel
HELP WITH CLARITY
Real guidance.No automation theater.
LuxuryBlock support is human, direct, and honest. Email is our primary concierge channel during Alpha; response times vary with team capacity, and we do not publish fake service-level promises.
EMAIL SUPPORT · NEVER SEND PASSWORDS · NO FAKE LIVE CHAT
01 · Account and password
Recover access without sharing credentials.
Creator Vault AI uses a LuxuryBlock ID with email and password. Reset a forgotten password through the app; LuxuryBlock will never ask for the password itself by email.
Never send a password, reset link, token, card number, or payment secret.
Password recovery
Forgot your password?
- Open Creator Vault AI → Membership (Creator Vault Account).
- On the sign-in form, choose Forgot password?
- Enter the same email used for your LuxuryBlock ID.
- Choose Send reset email, then check your inbox and spam or junk folder.
- Open the secure link in your browser and set a new password.
- Return to the app and sign in with the new password.
Email not arriving
Check the common blockers
- Check spam, junk, and promotions folders.
- Confirm the email matches the registered account.
- Wait a few minutes, then try Forgot password? once more; requests may be rate-limited.
- Use the latest Creator Vault AI build from the official download page.
- If still stuck, email Support from the account email and include no credentials.
Sign-up context
Account not confirmed?
Password reset is separate from email confirmation at sign-up. If the account was never confirmed, say so in the support email—but never forward a password, recovery link, or token.
View the latest official build →02 · Purchase and access
Paid, but access is not showing?
The same installed app is expected to unlock Early Access after the matching account entitlement updates. No separate paid package is required.
Match the email
Sign in with the exact same email used at Lemon checkout—not a different alias or typo.
Recover access if needed
If you forgot the password, use Forgot password? on the Membership sign-in form and return with the new password.
Refresh the status
On the Membership page, choose Refresh membership status. If needed, sign out and sign back in with the purchase email.
Allow a short processing window
Entitlement can take a few minutes after payment processing. Try refresh again before writing to Support.
Email only safe receipt details
If still stuck, send the order email and Lemon receipt number only. Do not send passwords, reset links, tokens, card numbers, or payment secrets.
Cannot sign in after checkout?
Use the matching purchase email, complete password recovery if needed, then refresh membership status. If access still fails, email Support with the order email and receipt number only.
Email login-after-purchase support →Signed in, but paid features are missing?
Refresh membership status, sign out and back in, confirm the purchase email matches, and wait a few minutes before escalating.
Email Early Access support →03 · Other support channels
Choose the closest route.
US$9.99 Early Access is a one-time purchase, not a subscription. The 15-day paid-feature trial is planned and not active.
Product support
Creator Vault AI workflow help
Questions about the private Alpha, product access, and current workflows.
support@luxuryblock.com →Billing and refunds
Published terms, honored directly
Review the Refund Policy before contacting Support about a payment or refund request.
Read the Refund Policy →Partnerships and press
Route company conversations to hello@
Thoughtful collaborations, media notes, and company questions are handled through the general LuxuryBlock address.
hello@luxuryblock.com →ONE DOOR FOR SERIOUS BUILDERS
Still stuck after the focused steps?
Email the concierge with the product, the visible issue, and the safe context needed to investigate.